In cases of service interruption due to non-payment, all you need to do to restore the services is to make the payment. The reactivation of services is done automatically by the system, but if you want the service to be activated within a very short time, you must present proof of payment of the amount sent via SMS to your phone number. The proof can be sent in person to Vala counters, or via the email dedicated to businesses, business@kosovotelecom.com . Vala staff will activate the number within a few minutes.

The payment can also be made through the Vala Jone application.

After opening the page https://kosovotelecom.com/selfcare.php , enter your phone number as Username and password (this only applies for the first time), then press GET PIN to receive the PIN (SMS) from Vala. After opening the new window, enter the password you used to connect again, then press the new password you choose. Please note that for each connection to the portal you will be asked for a PIN that you will receive via SMS. For landline charges, you must come to the Customer Care Center to provide the e-mail or mobile phone number where you want to receive the PIN for the data in question.

If you have a business and want all your employees to be able to communicate with each other free of charge, you should go to one of our points of sale, request a contract modification and apply for one of the business clubs, which are products that enable such communication within the group. The introduction of new members is done with a symbolic fee, while the prerequisite for enabling this service is that, depending on the package, there are several members who have the service with a monthly contract.