The option for the customer to switch to another operator while keeping the same number.

The number porting process itself is free of charge, but you pay for the selected SIM card or package.

At the new operator to which the number is to be transferred. So, if an IPKO customer wants to switch to Vala, they must present themselves at Vala.

Identification documents are required for individual prepaid customers, while the latest bill is also required for postpaid customers. For business customers, the relevant authorization is also required when an authorized person applies.

Yes. The number must be in the client's name or have valid authorization from the number holder.

The porting process may fail. The customer must correct the details with the current operator, and the request must be initiated again.

For mobile numbers, provided all conditions are met, porting is carried out while the customer is present, whereas for fixed-line services, it depends on technical capabilities at the location where the porting is to take place. Processing the request takes up to 3 working days.

For mobile numbers, provided all conditions are met, porting is carried out while the customer is present, whereas for fixed-line services, it depends on technical capabilities at the location where the porting is to take place. Processing the request takes up to 3 working days.

Yes, temporarily, during the activation and transfer of the number to the new network.

Once the porting process has started and the confirmation SMS has been sent, the porting process cannot be stopped.

The operator checks the reason for the rejection in the system, informs the client, and advises them on the next steps based on the reason for the rejection. Once the issue is resolved, the request is initiated again from the beginning.

Yes, all numbers or only a portion of them can be ported, depending on the business's requirements.

If your new operator fails to deliver the promised coverage or meet other such key parameters, the customer may reverse the porting process within 7 calendar days of the porting request (the "Cooling-Off" period)—but ONLY by returning to the previous operator. For example: if an IPKO customer switches to Vala and signs a 12- or 24-month contract, and the porting process is completed, but the customer wishes to return to IPKO for any reason during that 7-day window, then IPKO carries out the "Cooling-Off" return procedure, while Vala continues billing in accordance with the contract and applicable regulations. The "Cooling-Off" procedure may be exercised only once within a 90-day period.

A check is performed to determine whether the number being transferred is subject to a request for return to the previous operator (repatriation)—a procedure automatically executed by the system. If there is no such request, the process proceeds, though it may be cancelled in specific instances, such as cases of unauthorized porting or fraud.

In the event of complaints, the customer must contact the operator with whom they submitted the porting request.

Once the porting process is complete and the customer has switched to Vala, all calls, SMS, and data usage are subject to the tariff plan Vala has in effect for its customers.

Messages sent to the client prior to the transfer, but which were not received, may be deleted.

The customer sends an SMS with the text "PORT" to 50025 from the number they wish to port. Without this confirmation, the request remains pending.

Yes, you do not need to have credit in your account for this process.

The number must be in "active" status for the process to be initiated. Therefore, if your number is in "valid" or "deactivated" status, it cannot be ported.

Yes. The customer receives a SIM card from the new operator while keeping the same number. Contacts from the old SIM card are not automatically transferred.

Prepaid customers will not be able to carry over their remaining credit to the new operator when switching providers. Before submitting a porting request, they are advised to either use up the remaining credit or transfer it to another active number with their current (donor) operator. Customers may request reimbursement from the previous operator within 30 days of porting.

The porting request can be cancelled after the 90-day period has elapsed.

Yes. A postpaid number can be ported, and you can choose whether to remain on a postpaid or prepaid plan with Vala.

The customer sends an SMS with the text "PORT" to 50025 from the number they wish to port. Without this confirmation, the request remains pending.

Yes. The customer receives a SIM card from the new operator while keeping the same number. Contacts from the old SIM card are not automatically transferred.

For mobile numbers, provided all conditions are met, the porting or transfer is carried out while the customer is present or, at the latest, within one working day.

The porting request can be cancelled after the 90-day period has elapsed.

Yes, provided there are the technical conditions to fulfill the request regarding the network infrastructure in the field.

No. The phone number/service is ported. Internet, TV/OTT/IPTV, and other services are handled separately.

Call the toll-free number 0800 50025 from any other landline or mobile number, enter the number to be ported, and follow the voice prompts.

For fixed-line services, provided all conditions are met, the porting process is carried out subject to the technical capabilities at the specific location. The response to the request takes up to three working days.

If there are outstanding arrears, the request may be rejected. The customer must settle the obligation with the current operator, and then the process can be initiated again.

Postpaid customers will receive the final bill for usage up to the moment their number is transferred to the new operator and will not be billed further.