To install the TV Vala Application on your Android TV:

  1. Open the Play Store.
  2. Search for ‘tvala’ or ‘kosovo telecom.’
  3. Install the Tvala application by tapping the ‘Install’ button.
  4. Once installed, open the application by tapping ‘Open.’
  5. Enter your username and the Telecom-provided password in the respective fields.

Here is the instructional video animation guide:

The most frequently asked questions about the new TV Vala content packages

1. What do the new packages offer?

The most requested television channels and content, including Top Channel, Klan Albania, Klan Macedonia, BBV Albania Live, a variety of movies and series, documentaries, educational programs, and numerous other channels from the DigitAlb and Tring platforms.

Sports enthusiasts can enjoy channels featuring the world's most popular leagues, such as the English Premier League, Bundesliga, the red and black national team, the representative of Kosovo, the Italian "Serie A," major combat sports events, and various other sports channels.

Our OTT devices, the TV Vala box, boast state-of-the-art technology, providing enhanced features like Catch-up TV and Video On Demand (VOD) to enrich the overall customer experience.

Enjoy the flexibility of viewing TV channels on multiple devices simultaneously.

Purchase television packages effortlessly, even without additional equipment, simply by downloading the TV Vala application onto your preferred devices, be it television, tablet, or smartphone.

Benefit from a highly competitive market price.

2. What internet capacities are included in the TV packages for new customers?

All customers will be provided with internet capacities of 20Mbps (for copper networks) and 100Mbps (for optical networks).

3. What is the minimum internet capacity offered to new customers?

The minimum internet capacity for new customers is determined by the type of network available at their location. For those using the copper network, it will be 20 Mbps, while customers on the optical network will enjoy a minimum capacity of 100 Mbps.

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4. I currently have the Internet 10 Mbps + Tel 500 + TV A package, what changes can I expect in my package?

The current Internet 10Mbps + TV A + Tel 500 package will no longer be available. You will be automatically switched to the Internet 20Mbps + TV A + Tel NS package. This upgrade doubles your internet capacity, adds Italian Serie A sports channels, and includes a phone plan to Nonstop for an additional €1.5 (from €11.99 to €13.50).

5. If I currently have the package without a phone, specifically Internet 10Mbps + VAT, what changes should I expect?

The current 10Mbps + VAT internet package will no longer be available. However, your internet capacity will be doubled from 10Mbps to 20Mbps, Italian Serie A sports channels will be added, and the price will increase from €10.99 to €12.99.

6. If I am currently subscribed to the 10Mbps Internet + Tel 500 + TV B package, what changes should I expect?

The current 10Mbps + TV B + Tel 500 internet package will no longer be available. You will be automatically switched to the Internet package 20Mbps + TV B + Tel NS. This upgrade doubles your internet capacity, adds DigitAlb channels with all sports, includes Italian Serie A sports channels, and incorporates the phone package to Nonstop for an additional €2.5 (from €14.99 to €17.50).

7. If I am currently subscribed to the 50Mbps Internet + Tel 2000 + TV B package, what changes will be made?

The current 50Mbps + Tel2000 + TV B Internet package will no longer be available. You will be automatically switched to the Internet package 100Mbps + TV B + Tel NS. This upgrade doubles your internet capacity, adds DigitAlb channels with all sports, includes Italian Serie A sports channels, and adds the phone package to Nonstop. Additionally, the price will be reduced by €4.5, from €23.99 to €19.50.

10. Can I access TV package through any internet network?

Yes, TV Vala-only packages can be provided even when customers have an internet network from any operator. However, in cases where there is a technical possibility to obtain internet from TK, the price of combined internet packages is more favorable than combining TV-only packages with packages from other internet service providers.

11. Is an additional payment required for equipment (TV Vala box)?

Yes, there is an additional payment of €10.00 for the equipment, which serves as a deposit. This amount is charged on the first invoice. In the event of contract termination, if the equipment is returned in good condition, the deposit is refunded to the customer's bank account.

12. Can a TV package be obtained without equipment (TV Vala box)?

Yes, if the TV is of the "SMART" type, the TV Vala application can be downloaded by searching for 'TVala' in the television's 'store.' For instance, for Samsung TVs, the application can be requested and downloaded through the settings in the PlayStore. The specific store names may vary based on the television brand, such as LG Store, PlayStore, etc.

13. What are the additional benefits of the new TV packages besides the content of the channels?

Alongside the channel content, customers who subscribe to the new packages, depending on the package, will have access to features such as Catch-up TV, Video On Demand (VOD), and the ability to view content on multiple devices simultaneously.

14. What is Catch-up TV??

Catch-up TV allows viewers to watch the 25 most-watched channels from up to 7 days ago. For instance, if a specific program aired two days earlier, customers can navigate back through the date or program name and rewatch the same program. This option is available in all TV packages, either standalone or in combination with internet and telephone services.

15. What is VOD?

VOD (Video on Demand) is a movie content library available in the form of digital videos. It includes a variety of movies categorized by genre that can be watched independently from TV channels and at any time. This library is regularly updated with new movies. The option for VOD is included in all TV packages, either standalone or in combination with internet and telephone services, particularly those that have the Tring platform in the channel list

16. How many devices can stream package television channels simultaneously?

The ability to stream from multiple devices at the same time depends on the type of package selected. For instance, the TV Vala Super package, whether used as a standalone or as a bundle (internet and phone), allows for up to 4 registered devices and 2 simultaneous streaming views. So, the application can be registered on two TVs, smartphones, or tablets, but at the same time, only two of these devices can independently access TV channels simultaneously.

17. Can I add extra TV devices (TV Vala box) to the packages?

Yes, additional devices can be added to the TV Vala Start, Super, and Premium packages both individually and in combination with 100Mbps internet. However, they cannot be added to package combinations that include 20Mbps

18. Do you offer packages for hotel businesses, and if so, how can one apply for these packages?

For the business category, we offer the Int100 + TV Vala Pro + tel package, providing not only 100Mbps internet capacity but also rich TV content. Additionally, it includes unlimited minutes on the Vala fixed network, 100 minutes for Vala mobile, and access for 5 devices with 5 simultaneous views (streaming). Moreover, you can add up to 10 devices at an affordable price.